Terms of Sales


This website carre-de-soie-vl.com hereinafter referred to as the “Site” is operated by the company VL Carré de Soie SAS with a capital of 10,000 €, having its registered office at RUE CARNOT 74800 LA ROCHE SUR FORON FRANCE and registered in the trade and companies register of RCS ANNECY CEDEX B 800 657 900 – 2014 B272 under the number Siren 800 657 900

These General Conditions of Sale apply to all orders placed with carre-de-soie-vl.com for all products and services (the “Product (s)”) offered on the Site by natural persons hereinafter referred to as the “Customer”.

272 / 5000 Résultats de traduction Consequently, the fact that any Customer orders a Product offered for sale on the Site implies full and complete acceptance of these General Conditions of Sale, which the Customer acknowledges having read before placing his order.
carre-de-soie-vl.com reserves the right to modify these General Conditions of Sale at any time. Nevertheless, the General Conditions of Sale applicable to the order placed by a Customer on the Site are those accepted by the Customer at the time of placing his order.
The regulations applicable to the proposed sale are those of distance selling in force in France to date.

ARTICLE 1: Products

Product features

Each product on the carre-de-soie-vl.com online sales site is accompanied by a description. The photographs of the products are as faithful as possible but cannot ensure a perfect similarity with the product offered, in particular with regard to the colors. The information and photographs are given only as an indication, are not exhaustive and come from data communicated by manufacturers and suppliers and cannot engage the responsibility of carre-de-soie-vl.com

carre-de-soie-vl.com cannot therefore be held liable for any direct or indirect damage suffered by the Customer or by third parties who find their source in the information available on the Site, it being reminded that the Customer is solely responsible the choice of products and their use.

Product availability

carre-de-soie-vl.com undertakes to honor orders received only within the limits of the availability of Products from its own stock or within the limit of availability from the stocks of its suppliers.
The availability or unavailability as well as the delivery times are indicated in the product description sheets and are only indicative.

In the event of unavailability of the Product (s) ordered, excessive delay in the delivery times provided or definitive out of stock on one or more Product (s), the Customer may ask carre-de-Soie-vl .com the immediate reimbursement of the sums paid in payment of this or these Product (s) and the cancellation of the order concerned. carre-de-soie-vl.com cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the Product.

ARTICLE 2: Order

Customer registration

The customer who wishes to buy a product must:
Validate the cart of your order after checking it,
Complete the identification form on which he will indicate all the requested contact details,
Confirm your order and payment,
Validate the payment.
An acknowledgment of receipt confirming that the customer’s order has been taken into account is automatically sent to him by e-mail.
When creating his customer account, the Customer undertakes to provide accurate and sincere information on his situation, as well as to carry out a regular check of the data concerning him before each new order, and to proceed online. on his customer account, if necessary, to the necessary modifications. carre-de-soie-vl.com particularly draws the Client’s attention to the need for the latter to provide him with a valid e-mail address and telephone number.

The creation of a customer account necessarily implies the choice by the Customer of a confidential password, allowing him to access his customer account and to place orders on the Site. This password can be changed online from their customer account. This password is personal, confidential and non-transferable, and the Customer therefore undertakes not to communicate it to third parties.

carre-de-soie-vl.com cannot, in any event, be held responsible for any fraudulent or abnormal use of the Customer’s password and / or customer account, and reserves the right to temporarily suspend the  » access to the customer account in the event that such uses are observed.

Acceptance of the General Conditions of Sale by the Customer

From the moment the buyer has registered his order by clicking on the « Order » icon, he is considered to have accepted with full knowledge of the facts and without reservation these general conditions of sale.
All the data provided and the recorded confirmation will constitute proof of the transaction. Confirmation will be worth signing and acceptance of transactions.
Order confirmation

After having validated his order on the Site, the Customer will receive by email an acknowledgment of receipt from carre-de-soie-vl.com including the elements thereof, provided that the email address indicated at the time of creation of the customer account is valid and contains no errors. This e-mail will constitute the acceptance by carre-de-soie-vl.com of its order and will thus form the sales contract between the Customer and carre-de-soie-vl.com It will contain all the constituent elements of the concluded contract ( Products ordered, quantities, sale price, delivery times and place, shipping method and costs, etc.…).
carre-de-soie-vl.com reserves the right not to confirm an order for any reason whatsoever, relating in particular either to a problem of availability of the Product (s), or to a dispute relating to the payment of ‘a previous order.

Payment terms

Payments are made online using the secure payment platform Paypal. It is not mandatory to have a Paypal account to order. When you validate your basket (« order ») you are redirected to the Paypal page, you can then select the payment method by credit card and fill in the usual fields concerning your card.

By Paypal: You must have a Paypal accountl.


The prices are indicated in euros all taxes included and are only applicable on the date of validation of the order by the Customer.
The prices do not take into account the delivery costs, any promotional offers and personal reductions, indicated before the final validation of the order.
The prices take into account the French VAT applicable on the day of the order and any change in the legal VAT rate will be automatically reflected in the price of the Products presented on the Site, on the date stipulated by the implementing decree. However, the prices cannot be modified once the Customer’s order has been placed. Likewise, if one or more taxes or contributions, in particular environmental taxes, were to be created or modified, up or down, this change could be reflected in the selling price of the Products on the Site.


Delivery services

The products are delivered to the address indicated by the Customer on the order form. The Customer must check the completeness and conformity of the information he provides to carre-de-soie-vl.com The products purchased by the Customer will be shipped within 7 to 10 days from receipt of payment. of the order by carre-de-soie-vl.com and from the sending of the order confirmation email. This period does not constitute a strict deadline and the Supplier cannot be held liable to the customer in the event of a delay in delivery not exceeding 7 days.
The responsibility of carre-de-soie-vl.com can in no way be engaged in the event of delay or suspension of delivery attributable to the Purchaser or in the event of force majeure.
carre-de-soie-vl.com cannot be held responsible for delays in delivery due to errors or disturbances attributable to carriers (including in particular in the event of a total or partial strike, in particular of the postal services and means of transport and / or communications).

carre-de-soie-vl.com has chosen the Colissimo tracked solution: insured delivery everywhere in France, in the European Union and in most other countries, delivered without signature, we will provide you with a link as soon as possible. will allow you to track the delivery of your package online.

For mainland France, Corsica and Monaco, shipments will be made as soon as possible from Tuesday to Friday, except public holidays and bank holidays which will be stipulated on the site. Your order will be delivered to you at the delivery address indicated on the order form.
Delivery times vary from 7 to 15 days depending on the country from the date of shipment.

How much are the shipping costs?

In mainland France, Corsica, Monaco and Europe, € 10.00 incl.
Outside these countries, € 20.00 incl.

Shipping times

carre-de-soie-vl.com has chosen the Colissimo tracked solution: insured delivery anywhere in France, in the European Union and in most other countries, delivered without signature. If you would like a delivery with signature, an additional cost will apply, please contact us. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online.

For mainland France, Corsica and Monaco, deliveries are made within 7 to 10 working days from Monday to Saturday morning, except on public holidays. Your order will be delivered to you at the delivery address indicated on the order form.

Transport times

Transport times depend on the carrier and the place of delivery.
carre-de-soie-vl.com informs the Customer as an indication of the deadlines announced to him by the carrier and does not include Saturdays, Sundays and public holidays.


The Products are packaged in such a way as to respect the current transport standards, to ensure optimal protection of the Products during their delivery, moreover, the parcels will be sent in boxes and packaging already used in a concern of eco-responsibility and for a reduction in shipping costs. The Customer is asked to comply with these same standards when returning a Product, whether during after-sales service, or when returning for convenience. In the event of a return of a Product damaged due to insufficient quality packaging, carre-de-soie-vl.com may decide to only partially reimburse the Product or to refuse to reimburse it in the event of the impossibility of resale. as is.


Right to retract

Dans le cadre de la vente à distance (sans la présence physique simultanée des parties), le Client dispose selon l’Article L 121-20 du code français de la consommation d’un délai de quatorze jours francs pour exercer son droit de rétractation sans avoir à payer de pénalités, à l’exception des frais de retour des Produits concernés. This period starts from the day of receipt of the Products by the Customer.
The return request is made by contacting carre-de-soie-vl.com, using the withdrawal form on the Site or by email, which will study the request.
Returned Products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn or used, nor have undergone any deterioration, however minimal it is and in a state of perfect cleanliness. Any Product damaged, incomplete, or whose original packaging is damaged, will not be returned or refunded. This right of withdrawal is exercised without penalty, with the exception of transport costs which remain the responsibility of the Customer. In the event that the right of withdrawal is exercised, carre-de-soie-vl.com will reimburse the Customer within a maximum of 10 days from receipt of the returned Products.


carre-de-soie-vl.com undertakes to reimburse Products that do not correspond to the characteristics specified in the order form, that are damaged or have an apparent defect.
In the event of non-conformity resulting from transport (Product damaged during transport, etc.), the Customer must have previously expressed all reservations on the Product (s) delivered and damaged and inform carre-de-Soie -vl.com within 2 working days of receipt of the package, by e-mail of the non-conformity of the Product (s), in detail by attaching explicit photos.
In the event of non-conformity not resulting from transport (error on the Product delivered, apparent defect, etc.) The Customer must report by e-mail to carre-de-soie-vl.com within 2 working days of receipt of the package, of the nonconformity or of the apparent defects of the Product (s), in detail by attaching explicit photos.
Any complaint formulated after the deadline cannot be accepted.


The products delivered by carre-de-soie-vl.com benefit from a guarantee according to the law in force from the date of delivery, covering the non-conformity of the products with the order and any hidden defect, coming from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use.
This warranty is limited to the replacement or reimbursement of non-compliant or defective products.
In order to assert his rights, the Customer must, on pain of forfeiture of any action relating thereto, inform carre-de-soie-vl.com which will replace or have repaired the products or parts under warranty deemed to be defective.

ARTICLE 8: Retention of title clause

carre-de-soie-vl.com reserves, until full payment of the price by the Customer, a right of ownership over the products sold, allowing him to repossess said products. Any deposit paid by the customer will remain with carre-de-soie-vl.com as a lump sum compensation, without prejudice to any other actions that it would be entitled to bring against the customer as a result.
All the elements of the carre-de-soie-vl.com site are and remain the intellectual and exclusive property of carre-de-soie-vl.com No one is authorized to reproduce, exploit, redistribute, or use for any purpose whatsoever. it is, even partially, elements of the site.


Neither party will have failed in its contractual obligations, insofar as their execution will be delayed, hindered or prevented by a fortuitous event or force majeure.
All irresistible facts or circumstances, external to the parties, unforeseeable, inevitable, beyond the control of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as a fortuitous event or force majeure.
The party affected by such circumstances will notify the other within ten working days of the date on which it becomes aware.
The two parties will then approach each other, within one month, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the case of force majeure lasts longer than three months, these general conditions may be terminated by the injured party.
Expressly, the following are considered to be force majeure or fortuitous events, in addition to those usually retained by the jurisprudence of French courts and tribunals:
– Total or partial strikes, internal or external to the company, the blocking of means of transport or supplies for any reason whatsoever, governmental or legal restrictions, computer failures, earthquakes, fires, storms, floods, lightning;
– The shutdown of telecommunications networks or difficulties specific to telecommunications networks external to the Customer.


In accordance with the law relating to computers, files and freedoms of January 6, 1978, personal information relating to the customer may be subject to automated processing.
carre-de-soie-vl.com reserves the right to collect information on the purchaser, including by using cookies.
The buyer can oppose the disclosure of their contact details by notifying carre-de-soie-vl.com Likewise, users have the right to access and rectify data concerning them, in accordance with the Law of January 6, 1978.
carre-de-soie-vl.com uses data collection systems such as cookies. The cookie is a computer file stored on the hard drive of the Customer’s computer. Cookies are used to report a previous visit by the Customer to the Site and to link the Customer to his personal data left on the Site, in particular as part of the identification of the order basket.

All visuals and photographs visible on the Site, and in particular those representing and illustrating the Products are necessarily protected by copyright and all other intellectual property rights and belong to carre-de-soie-vl.com or to third parties having authorized carre-de-soie-vl.com to use them. Any reproduction and / or representation of any kind whatsoever, without authorization, of a visual or photograph represented on the Site constitutes an infringement and will be the subject of legal proceedings.
Likewise all other data of any kind, and in particular texts, graphics, logos, icons, images, photographs, video, brands, characteristics of the Site appearing on the Site are necessarily protected by copyright, trademark law and all other intellectual property rights, and belong to carre-de-soie-vl.com or to third parties who have authorized carre-de-soie-vl.com to use them.
The Customer undertakes under these conditions not to reproduce, summarize, modify, alter or redistribute, without the prior express authorization of carre-de-soie-vl.com by written request.


These General Conditions of Sale apply for the duration of the online publication of the Products offered by carre-de-soie-vl.com
carre-de-soie-vl.com reserves the right to modify its general conditions of sale at any time and therefore invites its members to consult them regularly. By validating his orders, the customer accepts the new terms of the general conditions of sale.
Members who do not want contractual relations to be governed by the new general conditions of sale will have to notify it on the date from which the new conditions will take effect and will have to cease using the services of carre-de-Soie-vl. com

ARTICLE 13: Disputes-Competent court

These General Conditions of Sale and the purchase and sale operations resulting from them are governed by French law.
They are written in French. In the event that they are translated into one or more languages, only the French text will prevail in the event of a dispute. In the absence of an amicable resolution, the dispute will be brought before the Commercial Court of ANNECY 74000 HAUTE-SAVOIE.